Shipping & Delivery Policy

At Vinatech Australia, we are committed to providing a clear, efficient, and flexible logistics process for our clients across Australia. We understand that every project has unique requirements, which is why we offer straightforward options for getting your new storage solution from our warehouse to your facility.

Standard Collection: Ex-Warehouse

Our standard pricing is based on an

Ex-Warehouse (EXW) Vinatech Australia basis. This option gives you full control over your own logistics and is often the most cost-effective solution.

  • What this means: You are responsible for arranging and paying for the transportation of your order from our warehouse.
  • Collection Point: All collections are from our main facility located at 58 Cyberloop, Dandenong South, VIC 3175.
  • Collection Process:
    • Once your order is confirmed and full payment has been received, our team will notify you that your goods are ready for collection.
    • Please contact us to schedule a pickup time to ensure your order is prepared and our team is available to assist.
    • You must ensure that the vehicle arranged for pickup is suitable for the size, weight, and safe handling of the pallet racking components.

Tailored Delivery Solutions

If you prefer a seamless, end-to-end service, we are happy to manage the entire delivery process for you. Vinatech Australia can

arrange a tailored logistics solution at a reasonable cost.

  • How it works: Simply request a delivery quote when you place your order. You will need to provide the full and correct shipping address, along with any specific site access details (e.g., loading dock availability, forklift access, delivery time restrictions).
  • Our Commitment: We work with a network of reliable freight partners to ensure a smooth and efficient delivery process that best meets your operational needs.
  • Quotation: The cost of delivery will be quoted separately and added to your final invoice upon your approval.

Delivery Timeframes

Delivery times can vary depending on the size of your order and your location.

  • For Tailored Deliveries: An estimated delivery timeframe will be provided along with your formal delivery quotation.
  • Factors: Please be aware that delivery schedules depend on order volume, product availability, and freight carrier schedules. We will always communicate proactively to keep you informed.

Important Delivery Information

  • Site Access: The client is responsible for ensuring that the delivery location has clear and safe access for transport vehicles. Any access issues that result in delays or re-delivery fees will be the client’s responsibility.
  • Unloading: The client is responsible for providing the necessary equipment (e.g., forklift) and personnel to safely unload the goods upon arrival. If you require special unloading assistance, this must be discussed and arranged when requesting a delivery quote.
  • Inspection: Please inspect all goods for damage or discrepancies upon delivery and before signing any consignment notes. Any issues must be reported to Vinatech Australia immediately.

For any questions about our shipping policy or to discuss the specific logistics for your upcoming project, please contact our expert team today.

Contact Us

Vinatech Australia Pty Ltd

Address: 58 Cyberloop, Dandenong South, VIC 3175

Email: info@vinatech.com.au

Phone: 0406 916 355