Terms of Service | Vinatech Australia

Last updated: 28 September 2026

Welcome to Vinatech Australia. These Terms of Service explain the conditions for using our website, https://vinatech.com.au/, and submitting enquiries about our products and services.

In these terms, “Vinatech Australia”, “we”, “us” and “our” refer to the business operating this website under ABN 12 687 275 154. “You” and “your” refer to website users and people contacting us through the website.

1. Scope of These Terms

These terms apply to your use of our website, including browsing product information, downloading resources and submitting enquiries or quotation requests.

The purchase, design, manufacture, supply and installation of products or services are subject to the quotation and any separate contract agreed with you. These website terms do not replace an existing agreement or introduce additional charges or obligations into it.

If there is a conflict concerning a purchase or project, the agreed quotation or contract takes priority, subject to applicable law.

2. Using Our Website

You may use this website for lawful purposes, including researching warehouse storage solutions and contacting our team.

You must not:

Attempt to gain unauthorised access to the website, its systems or another user’s information.
Introduce malicious software or interfere with website security or availability.
Submit fraudulent, misleading or unlawful information.
Impersonate another person or business.
Use website content in a way that infringes intellectual property or privacy rights.

We may restrict access where reasonably necessary to address misuse or a security threat.

3. Product Information and Technical Guidance

Our website provides general information about pallet racking, industrial shelving, automated warehouse systems and related services.

Product images, example layouts, dimensions and performance figures may illustrate particular configurations. The suitability and performance of a system depend on factors such as warehouse conditions, pallet specifications, load distribution, material-handling equipment and operating requirements.

Website content does not replace a site-specific assessment or engineering design. Final specifications, load ratings and installation requirements must be confirmed for your project before purchase or use.

We take reasonable care when preparing website information and will correct material errors brought to our attention. Updates to website content do not change specifications already agreed in a contract.

4. Enquiries and Quotations

Submitting an enquiry, downloading a catalogue or requesting a quotation does not, by itself, place an order or create a purchase contract.

Please provide accurate information about your requirements, including relevant warehouse dimensions, pallet loads, storage needs and site conditions. Let us know if information changes during the quotation or design process.

Each quotation should identify its scope, pricing, validity period and relevant conditions. An order becomes binding in accordance with the acceptance process stated in the quotation or separate agreement.

5. Prices and Payment

Any pricing published on the website is indicative unless expressly stated otherwise. Final pricing depends on the agreed product configuration, quantities, design requirements, delivery location and installation scope.

Your quotation will specify the applicable currency, GST treatment, inclusions, exclusions and payment schedule. Please request clarification before accepting a quotation if any amount or condition is unclear.

Changes to agreed pricing or scope must be handled under the applicable contract or agreed with you in writing.

6. Delivery, Installation and Site Access

Delivery and installation arrangements are set out in the relevant quotation or project agreement. Any website reference to lead times is a general guide unless confirmed for your order.

Where installation is included, site access, preparation, operating restrictions and safety responsibilities should be agreed before work begins.

If a delay or unexpected site condition affects the project, we will discuss its impact and any proposed changes with you. Additional work and associated charges must be authorised under the agreed contract or separately agreed in writing.

7. Safe Use and Maintenance

Storage systems must be used within their approved load capacities and in accordance with the supplied operating and safety instructions.

Do not alter racking configurations, remove structural components or change loading arrangements without appropriate technical review. Damage, unsafe conditions or suspected overloading should be assessed by a suitably qualified person before the affected equipment is used.

Any maintenance responsibilities or service arrangements specific to your system will be set out in the relevant documentation or agreement. These responsibilities do not remove rights or remedies available under applicable law.

8. Warranties and Consumer Rights

Australian Consumer Law may provide guarantees and remedies in relation to goods and services we supply. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Any express product warranty is additional to applicable statutory rights. Its coverage, duration and claim procedure will be provided in the relevant warranty documentation.

If you believe a product or service is faulty or does not meet agreed requirements, contact us with your order details and a description of the issue. We will assess the matter and provide an appropriate remedy where required by law or the applicable agreement.

9. Order Changes, Cancellations and Returns

Requests to change or cancel an order will be considered under the relevant quotation or contract and applicable law.

For change-of-mind requests involving custom-designed or manufactured products, the available options may depend on the stage of design, procurement or production. Any applicable charges must be consistent with the agreed contract and applicable law, and will be explained to you.

Custom manufacture does not remove statutory rights relating to faulty, misdescribed or otherwise non-compliant goods or services.

10. Intellectual Property

Website text, branding, graphics, photographs, drawings and other materials are owned by Vinatech Australia or used with permission, unless otherwise indicated.

You may view, download and share publicly available resources internally for the purpose of evaluating our products and services, provided that ownership notices remain intact.

Commercial republication, resale or modification of our materials requires permission, except where permitted by law. Ownership and permitted use of project-specific drawings and designs are governed by the relevant project agreement.

11. Privacy and Submitted Information

Personal information submitted through this website is handled as described in our Privacy Policy.

Please provide only information reasonably necessary for your enquiry. If you submit information on behalf of another person or business, ensure you have authority to do so.

Contact details provided for an enquiry may be used to respond to that enquiry and discuss the requested products or services. Marketing communications are handled in accordance with applicable consent and unsubscribe requirements.

12. Third-Party Links

Our website may link to third-party websites, platforms or resources for convenience.

Those services operate under their own terms and privacy policies. A link does not, by itself, indicate that we endorse all content or services offered by that third party.

13. Website Availability and Liability

We take reasonable steps to maintain website availability and security, but access may occasionally be interrupted by maintenance, technical faults or events outside our reasonable control.

These terms do not exclude liability for our fraud, negligence or other conduct where liability cannot lawfully be excluded. They also do not limit any mandatory consumer right or remedy.

Liability relating to a particular supply or installation project is governed by the applicable agreement and law.

14. Changes to These Terms

We may update these terms to reflect changes to our website, business practices or legal requirements. The current version will appear on this page with an updated date.

Changes apply prospectively and do not retrospectively alter an accepted quotation, existing contract or accrued rights. Where required by law, we will provide notice or obtain agreement before a change takes effect.

15. Governing Law and Disputes

These terms are governed by the laws of Victoria, Australia, subject to any mandatory laws and rights that apply in your location.

If you have a concern, please contact us so we can seek to resolve it with you. This does not prevent you from contacting a regulator, seeking independent advice or using any court or tribunal available to you under applicable law.

The courts of Victoria have non-exclusive jurisdiction in relation to these terms.

For questions about these terms, our website or an order, please contact:

Vinatech Australia